RETURN, REFUND & SUBSCRIPTION POLICY

Last Updated: August 17, 2026

At MOOTHS, we want our customers to feel confident when ordering from us. This Return, Refund & Subscription Policy explains the conditions applicable to order cancellations, returns, refunds, subscriptions, replacements, damaged products, and our 30-Day Money-Back Guarantee.

Nothing in this Policy is intended to limit or exclude any rights that cannot legally be limited or excluded under applicable consumer protection laws.

1. ORDER CANCELLATIONS

Orders are processed quickly after they are placed.

Once an order has entered processing or fulfillment, we cannot guarantee that it can be modified or canceled.

Customers are responsible for reviewing their order, products, quantities, shipping address, and purchase type (one-time purchase or subscription) before completing checkout.

If you need assistance with an order, please contact our customer support team as soon as possible.

Where we are able to stop an order before fulfillment begins, we may cancel and refund it. Once fulfillment has begun, the order may no longer be eligible for cancellation, except where required by applicable law.

2. STANDARD RETURNS — 10 DAYS

We offer a 10-day standard return period, beginning on the date your order is marked as delivered by the carrier.

To qualify for a standard return, products must be:

• Unopened;
• Unused;
• Sealed, where applicable;
• In their original packaging;
• In the same condition in which they were received; and
• Accompanied by valid proof of purchase.

Because MOOTHS products are personal oral-care products, opened or used products are generally not eligible for a standard return for hygiene and safety reasons.

A return must be authorized by our customer support team before it is shipped back to us.

Products returned without prior authorization may not be accepted.

3. RETURN SHIPPING COSTS

Unless the product was incorrect, defective, or damaged due to an error attributable to MOOTHS, customers are responsible for all return shipping costs.

Original shipping charges are non-refundable, except where required by applicable law or where the return results from an error attributable to MOOTHS.

We strongly recommend using a trackable shipping method when returning an item.

MOOTHS is not responsible for a returned package until it has been successfully delivered to the designated return location.

4. RESTOCKING FEE

Where permitted by applicable law, approved standard returns may be subject to a 20% restocking and handling fee.

This means that up to 20% of the eligible product subtotal may be deducted from the refund.

The restocking fee will not apply where prohibited by applicable law or where the return results from an incorrect, defective, or damaged product attributable to MOOTHS.

5. 30-DAY MOOTHS MONEY-BACK GUARANTEE

We want first-time customers to have the opportunity to experience MOOTHS with confidence.

Eligible first-time purchases are therefore covered by our 30-Day Money-Back Guarantee, subject to the conditions below.

A request must be submitted within 30 days of the date the order is marked as delivered.

Eligibility

The guarantee:

• Is available only for a customer's first purchase of the applicable MOOTHS product;
• Applies to one opened/used unit per eligible order;
• Does not cover repeated purchases of the same product;
• Does not apply to subscription renewal orders;
• Does not apply to replacement or reshipment orders; and
• May not be combined with another refund or reimbursement relating to the same product.

For orders containing multiple units, only one unit may be opened and used under the Money-Back Guarantee.

Any additional units for which a refund is requested must remain unopened, unused, sealed, and in their original packaging and may need to be returned to us.

Opening or substantially consuming multiple units may make those additional units ineligible for a refund.

Guarantee Verification

To prevent misuse of the program, our customer support team may reasonably request:

• Your order number;
• Proof of purchase;
• Photographs of the product and remaining contents;
• Information regarding how long and how frequently the product was used; and
• A brief explanation of your experience.

These requirements help us verify eligibility and improve our products.

MOOTHS reserves the right, where permitted by law, to refuse claims reasonably determined to be fraudulent, abusive, duplicated, misleading, or inconsistent with the conditions of this Guarantee.

Examples may include repeated refund claims, multiple substantially consumed units, contradictory information, or attempts to obtain multiple refunds for the same purchase.

Return of Products

We may require the eligible product and/or unused units to be returned before issuing a refund.

Unless otherwise required by law, return shipping costs associated with the Money-Back Guarantee are the customer's responsibility.

6. SUBSCRIPTIONS & AUTOMATIC RENEWALS

MOOTHS subscriptions automatically renew according to the frequency and price disclosed and agreed to when the subscription is created.

By purchasing a subscription, you authorize MOOTHS and its payment providers to automatically charge your selected payment method for recurring orders until the subscription is canceled.

The applicable subscription price, billing frequency, and other material subscription terms are disclosed during the subscription enrollment process.

Cancel Anytime

You may cancel your subscription at any time.

Subscriptions can be managed through the Manage Subscription portal or by contacting MOOTHS Customer Support.

Cancellation prevents future subscription renewals.

There is no cancellation fee.

Renewal Orders Already Processed

Subscription cancellations must be submitted before the applicable renewal payment is processed if you wish to prevent the next subscription order from being generated.

Once a renewal payment has been successfully processed and the corresponding order has entered processing or fulfillment, we may be unable to cancel that individual order.

In that situation, we will cancel the subscription for future renewals, but the already-processed renewal order may still be shipped and charged.

A processed subscription renewal is not automatically eligible for a refund solely because the customer intended to cancel the subscription before renewal.

This provision applies except where applicable law provides otherwise.

Managing Your Subscription

Depending on the options available in your subscription portal, you may also be able to:

• Skip an upcoming shipment;
• Change your next shipment date;
• Modify your delivery frequency;
• Update your shipping address;
• Update your payment method; or
• Reactivate a previously canceled subscription.

Customers are responsible for making subscription changes before the next scheduled renewal is processed.

Subscription Money-Back Guarantee

Subscription renewal orders are not eligible for the 30-Day Money-Back Guarantee.

Where applicable, the Guarantee may apply to an eligible customer's initial qualifying purchase, but it does not reset or renew with each recurring subscription shipment.

This does not affect any non-waivable rights available under applicable consumer protection law.

7. INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

MOOTHS cannot guarantee that an address can be modified once fulfillment has begun.

If an order is lost, delayed, misdelivered, or returned because the customer provided an incorrect or incomplete address, MOOTHS is not responsible for resulting carrier issues to the fullest extent permitted by law.

If the package is returned to us, we may offer reshipment subject to additional shipping charges or issue an eligible refund after deducting applicable shipping and handling costs, where permitted by law.

8. PACKAGES MARKED AS DELIVERED

If tracking information shows that an order was successfully delivered but you cannot locate it, please first check:

• Your mailbox and surrounding property;
• Porch, entrance, garage, or other safe locations;
• Building reception or mailroom;
• Household members;
• Neighbors; and
• Anyone who may have accepted the delivery on your behalf.

Please then contact our customer support team.

We may open an investigation with the shipping carrier and request proof of delivery, GPS information, delivery photographs, signatures, or other available carrier records.

We may also ask the customer to provide a written declaration confirming that the package was not received.

A carrier scan showing “Delivered” does not automatically entitle an order to an immediate refund or replacement. MOOTHS will review the circumstances and carrier information before determining the appropriate resolution, subject to applicable law.

9. LOST PACKAGES

If tracking indicates that a package is significantly delayed or appears to have been lost in transit, please contact our customer support team.

We may investigate the shipment with the applicable carrier before determining that the package is lost.

Where a shipment is confirmed or reasonably determined to have been lost before delivery, MOOTHS may provide a replacement shipment at no additional product cost or another appropriate remedy, subject to applicable law.

10. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order upon delivery.

Claims concerning products that arrived damaged, defective, or materially different from what was ordered should be reported to us within 10 days of delivery whenever reasonably possible.

Please include:

• Your order number;
• A description of the issue;
• Photographs of the product;
• Photographs of the packaging where relevant; and
• Any other information reasonably requested by our support team.

After reviewing the claim, we may provide an appropriate resolution, including replacement or refund.

This reporting period does not limit rights that cannot legally be restricted under applicable consumer protection laws.

11. PRODUCT COLOR, PACKAGING & FORMULA UPDATES

MOOTHS may periodically improve or update its formulas, ingredients, packaging, labeling, product appearance, color, accessories, or other non-material product characteristics.

As a result, the product received may differ in appearance from older photographs, videos, advertisements, or packaging.

Where the product delivered corresponds to the product description and current formulation disclosed at the time of purchase, a difference from older advertising imagery does not, by itself, constitute a defective or incorrect product.

Nothing in this section limits any rights arising from a materially misleading product description or other rights provided by applicable law.

12. FREE GIFTS & PROMOTIONAL ITEMS

Complimentary products and promotional gifts have no refundable cash value.

If a refund is issued for a qualifying order, MOOTHS may require promotional items or free gifts to be returned where permitted by law.

Failure to return a required promotional item may result in its stated retail value being deducted from the refund where permitted by applicable law.

13. REPLACEMENT & RESHIPMENT ORDERS

Replacement products and complimentary reshipments provided to resolve lost, damaged, or otherwise problematic deliveries are generally not independently eligible for the 30-Day Money-Back Guarantee.

They also do not create a new guarantee period.

Where a replacement itself arrives damaged, incorrect, or fails to arrive, please contact us so that we can investigate and provide an appropriate resolution.

Nothing in this section limits statutory rights that cannot legally be excluded.

14. REFUND PROCESSING

Once a return or refund request has been reviewed and approved, the refund will generally be issued to the original payment method.

Please allow up to 10 business days after approval for MOOTHS to process an eligible refund.

Your bank, credit card issuer, PayPal, Shop Pay, or other payment provider may require additional time before the refund appears on your account.

MOOTHS does not control processing times imposed by financial institutions or payment providers.

15. REFUND AMOUNT

Refunds are calculated based on the amount actually paid for the eligible product, not its regular or advertised retail price.

Discounts, promotional codes, bundle pricing, and other reductions applied to the original purchase will therefore be reflected in the refund amount.

Original shipping fees, expedited shipping charges, shipping protection fees, and similar services are generally non-refundable once provided or processed, except where required by applicable law.

16. REFUNDS TO ORIGINAL PAYMENT METHOD

Unless otherwise required by law or expressly agreed by MOOTHS, approved refunds are issued to the payment method originally used to make the purchase.

We generally cannot redirect a refund to another card, bank account, or person.

17. ABUSE, FRAUD & EXCESSIVE CLAIMS

Our return and guarantee programs are designed to protect genuine customers.

To the fullest extent permitted by law, MOOTHS reserves the right to investigate and refuse commercial guarantees or discretionary refunds where there is reasonable evidence of:

• Fraud;
• Abuse of our refund or replacement programs;
• Repeated claims across multiple orders;
• False or inconsistent information;
• Manipulation of tracking or delivery claims;
• Excessive product consumption inconsistent with the Guarantee;
• Multiple accounts being used to circumvent eligibility restrictions; or
• Other conduct reasonably indicating misuse of our policies.

This provision does not affect statutory consumer rights.

18. CHARGEBACKS & PAYMENT DISPUTES

If you experience an issue with an order, we encourage you to contact MOOTHS Customer Support first so that we have an opportunity to investigate and resolve the matter.

Submitting false, misleading, or fraudulent information in connection with a payment dispute may result in MOOTHS providing the payment provider with relevant order, delivery, subscription, customer-service, and transaction records.

Nothing in this section limits a customer's lawful right to dispute an unauthorized or otherwise legally disputable charge.

19. POLICY CHANGES

MOOTHS may update this Policy from time to time.

Changes will apply from the date the revised Policy is published and will not retroactively remove rights that have already accrued where prohibited by applicable law.

20. APPLICABLE CONSUMER RIGHTS

This Policy provides MOOTHS' commercial return, refund, guarantee, and subscription terms.

Nothing in this Policy excludes, restricts, or modifies any consumer right or remedy that cannot legally be excluded, restricted, or modified under the laws applicable to your purchase.

Where applicable law provides the customer with greater rights than those described in this Policy, those mandatory legal rights will apply.

21. CONTACT US

For cancellations, subscription management, returns, refunds, delivery issues, or other questions regarding this Policy, please contact:

MOOTHS Customer Support
Email: support@trymooths.com

Please include your full name, order number, and the email address used to place your order so that we can assist you as quickly as possible.