Terms of Sale

Last Updated: June 2026

These Terms of Sale govern all purchases made through www.trymooths.com ("Website") and constitute a legally binding agreement between the customer ("you") and Mooths ("we", "our", "us").

By placing an order through our Website, you acknowledge that you have read, understood, and agreed to these Terms of Sale.

1. Order Acceptance

All orders are subject to review and acceptance by Mooths.

After placing an order, you will receive an order confirmation email acknowledging receipt of your order. This confirmation does not constitute acceptance of the order.

Mooths reserves the right to refuse, cancel, or limit any order at any time for reasons including, but not limited to:

• Product availability issues

• Pricing inaccuracies

• Suspected fraud

• Unauthorized transactions

• Violations of our policies

• Errors in product descriptions or inventory

If an order is canceled after payment has been received, a refund will be issued to the original payment method.

2. Product Availability

All products are offered subject to availability.

Although we make every effort to maintain accurate inventory information, products may occasionally become unavailable after an order is placed.

In such circumstances, Mooths may:

• Offer an alternative product

• Delay fulfillment until stock becomes available

• Cancel the affected order and issue a refund

3. Pricing

All prices displayed on the Website are shown in the currency presented at checkout.

Prices may change without notice.

Mooths reserves the right to correct pricing errors, typographical errors, or inaccuracies at any time, including after an order has been submitted.

If a pricing error affects your order, we may contact you with updated information or cancel the order and provide a full refund.

4. Payment

Payment must be received in full before an order is processed.

Accepted payment methods are displayed during checkout.

By submitting payment information, you represent and warrant that:

• You are authorized to use the payment method provided.

• All billing information submitted is accurate and complete.

Mooths reserves the right to decline or cancel transactions that appear fraudulent, unauthorized, or suspicious.

5. Pre-Orders

Certain products may be offered for purchase before they become available for immediate shipment.

Products identified as Pre-Order are sold based on estimated availability dates.

Any shipping or delivery date provided for a pre-order item is an estimate only and is not guaranteed.

Pre-order schedules may change due to:

• Manufacturing delays

• Supplier delays

• Quality control requirements

• Transportation disruptions

• Customs procedures

• Inventory shortages

• Events beyond our reasonable control

By purchasing a pre-order product, you acknowledge and accept that delivery dates may be postponed without liability on the part of Mooths.

6. Shipping and Delivery

Shipping estimates provided on the Website are estimates only.

Actual delivery times may vary depending on:

• Destination

• Carrier performance

• Customs clearance

• Weather conditions

• Local regulations

• Global logistics disruptions

Mooths is not responsible for delays caused by shipping carriers, customs authorities, government agencies, or circumstances beyond our control.

Risk of loss and ownership transfer to the customer upon confirmed delivery of the order to the shipping address provided.

7. Customs, Duties and Taxes

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by local authorities.

These charges are the sole responsibility of the customer unless explicitly stated otherwise during checkout.

Mooths has no control over customs procedures or fees and cannot predict their amount.

8. Returns and Refunds

Returns, exchanges, store credits, and refunds are governed exclusively by our Return & Refund Policy.

Customers are encouraged to review the Return & Refund Policy before making a purchase.

Mooths reserves the right to deny returns that do not comply with the stated return requirements.

9. Order Modifications and Cancellations

Requests to modify or cancel an order must be submitted as soon as possible after purchase.

Once an order has entered processing, fulfillment, packaging, or shipment, modifications or cancellations may no longer be possible.

Submission of a cancellation request does not guarantee that the request can be accommodated.

10. Refused Deliveries and Undeliverable Packages

If an order is refused by the customer, abandoned, unclaimed, or returned due to an incorrect address provided by the customer, Mooths reserves the right to deduct:

• Original shipping costs

• Return shipping costs

• Handling fees

• Applicable restocking fees

before issuing any refund.

11. Product Use and Customer Responsibility

Customers are responsible for using all products safely and in accordance with any instructions provided.

Mooths shall not be liable for damages resulting from:

• Misuse

• Improper handling

• Unauthorized modifications

• Failure to follow instructions

• Use inconsistent with the product's intended purpose

12. Limitation of Liability

To the maximum extent permitted by applicable law, Mooths shall not be liable for:

• Indirect damages

• Consequential damages

• Incidental damages

• Special damages

• Loss of profits

• Loss of business opportunities

• Loss of data

arising from the purchase, delivery, use, inability to use, or misuse of any product.

Under no circumstances shall Mooths' total liability exceed the amount paid by the customer for the product giving rise to the claim.

13. Force Majeure

Mooths shall not be responsible for delays, failures, or interruptions resulting from events beyond our reasonable control, including but not limited to:

• Natural disasters

• Pandemics

• Labor disputes

• Government actions

• War

• Civil unrest

• Supplier failures

• Transportation disruptions

• Power outages

• Cybersecurity incidents

14. Chargebacks and Payment Disputes

Customers agree to contact Mooths before initiating a chargeback or payment dispute.

Where a dispute is initiated despite a valid order fulfillment and compliance with our policies, Mooths reserves the right to provide all relevant order, shipping, tracking, communication, and transaction records to the payment processor or financial institution handling the dispute.

15. Governing Law

These Terms of Sale shall be governed by and interpreted in accordance with applicable laws.

Any dispute arising from a purchase shall be resolved through the courts or legal authorities having jurisdiction under applicable law.

16. Severability

If any provision of these Terms of Sale is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. Contact Information

For questions regarding these Terms of Sale or any purchase made through our Website, please contact:

Mooths

Website: www.trymooths.com

Email: support@trymooths.com