Shipping policy
Shipping Policy
Last Updated: August 2026
At MOOTHS, we aim to process and deliver orders as quickly and reliably as possible. This Shipping Policy explains how orders placed through www.trymooths.com are processed, shipped, tracked, and delivered.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Business days do not include weekends or public holidays.
During periods of high demand, promotional events, product launches, holidays, or other exceptional circumstances, processing may take longer than usual.
Once your order has been dispatched, you will normally receive a shipping confirmation email containing your tracking information.
Shipping Methods
Available shipping methods depend on your delivery destination, product availability, fulfillment location, and carrier availability.
Where multiple shipping options are available, the applicable options and charges will be displayed at checkout.
Please note that any shipping time displayed at checkout refers to the estimated transit time after dispatch and does not include order processing time unless expressly stated otherwise.
Estimated Delivery Times
Estimated delivery times begin once your order has been dispatched.
The following delivery times are estimates only and should not be considered guaranteed delivery dates:
| Destination | Estimated Standard Shipping | Estimated Express Shipping |
|---|---|---|
| United States | 6–9 Business Days | 5–8 Business Days |
| United Kingdom | 6–9 Business Days | 5–8 Business Days |
| Canada | 6–9 Business Days | 5–8 Business Days |
| Australia | 6–9 Business Days | 5–8 Business Days |
| New Zealand | 8–12 Business Days | 6–10 Business Days |
| France | 6–8 Business Days | 4–7 Business Days |
| Germany | 6–8 Business Days | 4–7 Business Days |
| Belgium | 6–8 Business Days | 4–7 Business Days |
| Netherlands | 6–8 Business Days | 4–7 Business Days |
| Austria | 6–8 Business Days | 4–7 Business Days |
| Luxembourg | 6–8 Business Days | 4–7 Business Days |
| Other European Countries | 6–10 Business Days | 5–8 Business Days |
| Rest of World | 8–15 Business Days | 6–12 Business Days |
Actual delivery times may vary depending on the destination, local postal network, customs procedures, carrier performance, remote-area delivery requirements, weather, and other circumstances outside our reasonable control.
Deliveries to remote areas, islands, Alaska, Hawaii, and certain international destinations may require additional transit time.
Tracking Your Order
Once your order has been dispatched, tracking information will normally be sent to the email address associated with your order.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
Tracking updates are provided by the applicable shipping carrier and may occasionally experience delays or gaps while the package is moving between facilities or between international and local carriers.
Multiple Shipments
Depending on product availability and fulfillment location, items from the same order may occasionally be shipped separately.
If your order is split into multiple shipments, you may receive more than one tracking number and your packages may arrive on different days.
PO Boxes
We are currently unable to guarantee delivery to PO Box addresses.
Please provide a complete residential or business street address when placing your order.
If a PO Box or another unsupported address is provided, we may contact you to request an alternative delivery address before dispatching your order.
This may delay processing and shipment.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully verify your:
- Full name
- Street address and apartment or unit number, where applicable
- City
- State, province, or region
- Postal or ZIP code
- Country
- Telephone number and email address
MOOTHS cannot guarantee successful delivery where incorrect, incomplete, or outdated shipping information has been provided by the customer.
Address Changes
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:
We will make reasonable efforts to update the address before shipment, but address changes cannot be guaranteed once an order has entered fulfillment or has been dispatched.
Once a shipment has been handed to the carrier, we may no longer be able to modify or redirect the delivery address.
Incorrect or Incomplete Addresses
If a package cannot be delivered because the customer provided an incorrect or incomplete address, MOOTHS may not be able to provide a complimentary replacement or refund.
If the package is returned to us and can be reshipped, additional shipping charges may apply before a replacement shipment is sent.
Any refund available for a returned shipment may be reduced by shipping, return-to-sender, handling, or other costs incurred as a result of the incorrect address, where permitted by applicable law.
Unclaimed or Refused Packages
Customers are responsible for accepting or collecting their shipment when reasonably required by the carrier.
If a package is returned because delivery was refused, the package was not collected, or the carrier was unable to complete delivery after reasonable attempts, additional shipping charges may apply if the customer requests reshipment.
Where a refund is available, shipping charges and costs resulting from the refused or unclaimed shipment may be deducted where permitted by applicable law.
Customs, Duties & Import Taxes
Depending on the destination country, international shipments may be subject to customs procedures, VAT, import duties, taxes, or other charges imposed by local authorities.
Where taxes, duties, or other applicable charges are collected by MOOTHS at checkout, this will be indicated as part of the order.
Where such charges are not collected at checkout, they may be payable by the recipient directly to the carrier or local authorities.
MOOTHS does not control local customs procedures, inspections, or processing times.
If a customer refuses to pay applicable import charges and the shipment is subsequently returned, any refund may be reduced by shipping, customs, return, or handling costs incurred, where permitted by applicable law.
Shipping Delays
Although most orders arrive within the estimated delivery period, delays may occasionally occur.
Possible causes include, but are not limited to:
- Carrier delays
- Customs clearance
- Local postal service delays
- Severe weather
- Transportation disruptions
- Government restrictions
- Labor disputes
- Peak shipping periods
- Remote-area delivery
- Incorrect or incomplete delivery information
- Events outside our reasonable control
Delivery estimates are therefore not guaranteed unless a specific guaranteed delivery service has expressly been offered and purchased.
A delay alone does not automatically mean that a shipment has been lost.
Lost Packages
If your tracking has not updated for an unusually long period or your package has exceeded the expected delivery timeframe, please contact our customer support team.
We may review the tracking history and, where appropriate, contact the carrier or logistics provider to investigate the shipment.
A package may need to remain without movement for a reasonable period before the carrier can formally classify it as lost.
If we determine that a shipment has been lost in transit, we will provide an appropriate resolution, which may include a replacement shipment or refund depending on the circumstances.
Delivered but Not Received
If tracking indicates that your package has been delivered but you cannot locate it, please first:
- Check your mailbox and the area surrounding your property.
- Check any safe delivery locations.
- Ask household members.
- Check with neighbors.
- Check with your building reception, concierge, or mailroom, where applicable.
- Contact the local delivery carrier.
Carriers may occasionally mark packages as delivered shortly before the package is physically delivered, so we recommend allowing a short period after the initial delivery notification.
If you still cannot locate your package after completing these checks, please contact us so that we can review the shipment with you.
Depending on the tracking information and circumstances, we may request additional information or open an investigation with the carrier.
MOOTHS cannot guarantee reimbursement or replacement for packages that are confirmed as correctly delivered and subsequently lost, misplaced, or stolen after delivery. However, each reported delivery issue will be reviewed based on the available information and any mandatory rights under applicable law.
Damaged Packages or Products
If your order arrives damaged, please contact us as soon as possible and preferably within 7 days of delivery.
To allow us to assess the claim, please provide:
- Your order number
- Clear photographs of the shipping package
- Clear photographs or video of the damaged product
- A photograph of the shipping label where requested
- A short description of the issue
Please keep the product and its original packaging until your claim has been reviewed, as the carrier or our support team may require additional information.
If the claim is approved, we may provide a replacement, refund, or another appropriate resolution depending on the circumstances.
Pre-Orders
Some products may occasionally be offered for pre-order.
Any shipping or delivery date displayed for a pre-order product is an estimate based on the information available to us at the time of purchase.
Pre-order dates may change because of production schedules, supplier delays, transportation issues, customs procedures, regulatory requirements, or other circumstances outside our reasonable control.
If a material delay occurs, we may provide updated information where reasonably possible.
Any mandatory cancellation or refund rights provided by applicable law remain unaffected.
Shipping Charges
Shipping charges, promotional free-shipping offers, and eligibility thresholds may vary depending on the product, order value, destination, purchase option, promotional offer, or subscription terms.
The shipping charge applicable to your order will be displayed at checkout before payment is completed.
Promotional shipping benefits associated with an initial subscription order do not necessarily apply to future subscription renewal orders unless expressly stated as part of the subscription offer.
Limitation of Liability
To the fullest extent permitted by applicable law, MOOTHS will not be responsible for indirect, incidental, or consequential losses arising from shipping delays or delivery issues caused by circumstances outside our reasonable control.
Nothing in this Shipping Policy excludes or limits any rights or remedies that cannot legally be excluded or limited under applicable consumer protection laws.
Contact Us
If you have any questions regarding shipping, delivery, or tracking, please contact:
MOOTHS
Website: www.trymooths.com
Email: support@trymooths.com