Shipping policy
Last Updated: June 2026
At Mooths, we are committed to delivering your order as quickly and efficiently as possible. Please review the following Shipping Policy to understand how we process, ship, and deliver orders placed through www.trymooths.com.
Order Processing
Orders are typically processed within 1-3 business days after payment has been successfully received.
Business days do not include weekends, public holidays, or periods of exceptional demand.
During peak seasons, product launches, promotional events, or unforeseen operational circumstances, processing times may be extended.
Customers will receive a shipping confirmation email with tracking information once their order has been dispatched.
Shipping Methods
We offer standard and, where available, expedited shipping options.
Available shipping methods may vary depending on:
- Destination country
- Product availability
- Warehouse location
- Carrier service availability
The shipping method selected at checkout applies only to transit time and does not reduce processing time unless otherwise stated.
Estimated Delivery Times
The delivery estimates below are provided for informational purposes only and are not guaranteed delivery dates.
| Destination | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 6-9 Business Days | 5-8 Business Days |
| United Kingdom | 6-9 Business Days | 5-8 Business Days |
| Canada | 6-9 Business Days | 5-8 Business Days |
| Australia | 6-9 Business Days | 5-8 Business Days |
| New Zealand | 6-9 Business Days | 5-8 Business Days |
| France | 6-8 Business Days | 4-7 Business Days |
| Germany | 6-8 Business Days | 4-7 Business Days |
| Belgium | 6-8 Business Days | 4-7 Business Days |
| Netherlands | 6-8 Business Days | 4-7 Business Days |
| Austria | 6-8 Business Days | 4-7 Business Days |
| Luxembourg | 6-8 Business Days | 4-7 Business Days |
| Other European Countries | 6-9 Business Days | 5-8 Business Days |
| Rest of World | 8-12 Business Days | 8-12 Business Days |
Actual delivery times may vary depending on local carrier performance and destination-specific conditions.
Pre-Orders
Certain products may be offered as Pre-Orders.
When a product is marked as a Pre-Order, the estimated shipping or delivery date displayed on the product page is provided as an approximation only.
Pre-order dates are based on information received from manufacturers, suppliers, logistics providers, and production partners. While we make every effort to provide accurate estimates, delays may occur due to circumstances beyond our control, including:
- Manufacturing delays
- Production issues
- Raw material shortages
- Supplier delays
- Shipping carrier disruptions
- Port congestion
- Customs inspections
- Regulatory requirements
- Weather events
- Force majeure circumstances
By purchasing a Pre-Order item, you acknowledge and accept that delivery dates are estimates and may be subject to change without prior notice.
Mooths shall not be held liable for delays relating to pre-order products caused by suppliers, manufacturers, logistics providers, or other third parties.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other local charges imposed by the destination country.
These charges are determined by local authorities and remain the responsibility of the customer unless otherwise stated at checkout.
Mooths has no control over customs procedures or associated fees.
Address Accuracy
Customers are solely responsible for ensuring that all shipping information provided at checkout is accurate and complete.
Mooths is not responsible for delivery issues resulting from:
- Incorrect addresses
- Incomplete addresses
- Invalid contact information
- Failure to collect packages
- Refused deliveries
If an order is returned to us due to incorrect shipping information, additional shipping charges may apply before reshipment.
Address Changes
If you need to modify your shipping address after placing an order, please contact us as soon as possible at:
While we will do our best to accommodate requests, address changes cannot be guaranteed once an order has entered processing or has been shipped.
Shipping Delays
Delivery estimates are not guaranteed.
Occasionally, shipping delays may occur due to circumstances beyond our reasonable control, including but not limited to:
- Customs clearance procedures
- Transportation disruptions
- Severe weather conditions
- Carrier operational delays
- Labor disputes
- Government restrictions
- Global supply chain interruptions
- High-volume shipping periods
Mooths shall not be liable for delays caused by third-party carriers, customs authorities, suppliers, or events outside of our control.
Lost Packages
A package will generally be considered lost only after the carrier's investigation process has been completed.
If you believe your package has been lost, please contact our support team and we will assist in opening an investigation with the shipping carrier.
Replacement shipments or refunds are issued at our sole discretion following the outcome of the carrier's investigation.
Delivered but Not Received
If tracking information indicates that a package has been delivered but you cannot locate it, we recommend:
- Checking with household members.
- Checking with neighbors.
- Checking secure delivery locations.
- Contacting the local carrier.
Mooths is not responsible for stolen packages after confirmed delivery.
Damaged Packages
If your order arrives visibly damaged, please contact us within 7 days of delivery and provide:
- Your order number.
- Photographs of the packaging.
- Photographs of the product.
- A description of the issue.
We will review the claim and determine the appropriate resolution.
Multiple Shipments
In certain cases, items from the same order may be shipped separately from different fulfillment locations.
Customers may therefore receive multiple tracking numbers and packages.
Limitation of Liability
To the fullest extent permitted by law, Mooths shall not be liable for shipping delays, delivery failures, customs actions, lost profits, indirect damages, or consequential losses resulting from circumstances beyond its reasonable control.
Contact Us
If you have any questions regarding shipping, delivery, or tracking information, please contact:
Mooths
Website: www.trymooths.com
Email: support@trymooths.com